Support Center

How can we help you?

Browse guides, open a ticket, or use live chat. We're here to help you get the most out of ZeroPhantom.

Documentation

Full API reference, integration guides, code examples, and setup instructions for all ZeroPhantom products.

Browse docs

My Portal

View your license keys, API keys, billing history, temp email, and affiliate earnings in your customer portal.

Go to portal

File Converter

Convert PDF, DOCX, images, and 30+ formats free in your browser — or via API with your key.

Try converter

Temp Email

Create disposable inboxes instantly. Free in browser, or via API for automation with credits.

Open tempmail

Billing & Credits

Buy credits for tools, API calls, and warmup plans. All payments via crypto through BTCPay.

Buy credits

Open a Ticket

Can't find your answer? Submit a support ticket and our team will respond within 24 hours.

Submit ticket

Submit a Support Ticket

Describe your issue and we'll get back to you as soon as possible.

Ticket Submitted!

We've received your message and will respond to your email within 24 hours. Check your portal for updates.

View in Portal

We reply within 24 hours  ·  Private & secure

Common Questions

Where are my license keys?
Log in to your Customer Portal at /portal. Your license keys, API keys, and all order history are there.
My payment went through but I didn't get my key.
Crypto payments require on-chain confirmation (usually 1–10 minutes). Check your portal and spam folder. If it's been over 30 minutes, submit a ticket with your invoice ID.
How do I use credits?
Buy credits at /buy-credits. Then go to any product page (Tools, Warmup, API) and click 'Pay with Credits' — your balance is deducted instantly.
How do I generate an API key?
Log in to your portal at /portal → click 'API Access' tab → click 'Generate New Key'. Your key will appear immediately.
Can I get a refund?
Yes — 7-day refund policy for unused licenses and credits. Submit a ticket above with your order ID.
Is there a free tier?
Yes! The File Converter at /converter and Temp Email at /tempmail are completely free to use in your browser — no account needed.
How does email warmup work?
After purchase, go to your portal and add your SMTP credentials. The system gradually increases sending volume over days/weeks to build inbox reputation.
I forgot my portal password.
Your portal login uses a one-time email link — no password needed. Go to /portal and enter your email to get a new login link.
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