Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you purchase a license, create an account, or contact support. This may include:

• Email address (for license delivery and account creation)
• Username (for portal access)
• Payment transaction IDs (not full payment details — handled by BTCPay)
• Support communications (ticket content, responses)

We also automatically collect limited technical data when you use our services, including IP address (for abuse prevention and rate limiting), browser user agent, and timestamps of actions.

2. How We Use Your Information

• To deliver license keys and product access
• To operate your customer portal and process support tickets
• To send transactional emails (license delivery, renewal reminders, ticket replies)
• To detect and prevent fraud, abuse, or unauthorized use of our services
• To improve our products and services

3. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share data with:

• BTCPay Server — payment processing (we receive only transaction status, not card/wallet details)
• Email providers — for sending transactional emails using your email address
• Law enforcement — if required by applicable law or to protect our rights

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. License and payment records may be retained for legal and accounting purposes. You may request deletion of your account and associated data at any time by contacting support.

5. Cookies

We use a minimal session cookie to maintain your logged-in state in the customer portal and admin panel. We do not use tracking cookies, analytics cookies, or advertising cookies.

6. Security

We implement industry-standard security measures including encrypted database storage, HTTPS, session security, and rate limiting to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights including access to your data, correction, deletion, and data portability. To exercise these rights, contact us via the support page.

8. Contact

For privacy-related questions, contact us through the support page.

If you have questions about any of our legal policies, please contact support. We're happy to help clarify anything.